Info & Questions

Security

Please keep all windows and balcony doors locked when you leave your apartment, especially if leaving for the day. Storms can arise at any time and cause damage.

Please help us make your stay an enjoyable one. Please look after your valuables and secure your apartment. Despite stringent security measures, neither management nor the Body Corporate accept any responsibility and will not be liable for any loss or damage of your possessions in or around the Resort.

Telephones

For your convenience, you can make calls directly at anytime without having to go through Reception.

You can receive calls anytime via our automated attendant. Please advise
callers of your unit number which can be entered when prompted. Callers can also ask to be connected to you via are Reception or night service.

Making an outside call: Lift handset; dial 0 then the outside telephone number. For STD you will
need to use the area code and for ISO you will need to dial '0011' then the area code then the telephone number. For all outside calls you must dial Oto obtain an outside line.
Room to room: The room number is the phone number for all rooms (e.g. to contact
unit 85, dial 85).
Phone cards & pre-paid phone cards: As with any hotel or resort telephone system, phone cards are not always accepted. A charge could apply. To ensure you take advantage of your card we would advise using the public telephone located in the shopping centre down the road. Please contact Reception if you require more details.
Important phone numbers
Emergency 000
Taxi 131 008
Qantas 131 313
Virgin 136 789
Jetstar 131538
Train 131 617
Gold Coast Airport 5589 1100
Brisbane Airport 3406 3000
Wake up calls Dial 300
Reception Dial 9

Fire Alarm & Procedure

Please read instructions listed on the rear side of the main entry door to your apartment.

In the unlikely event of a fire, please leave your unit as quickly and calmly as possible and assemble on Main Beach Parade (refer to evacuation plan on the inside of your door).
DO NOT USE LIFTS. Please be aware that should you burn food whilst cooking that you should not open the front door of the apartment as this will result in the foyer smoke alarms being activated and the Fire Brigade being summoned automatically. Please open the sliding balcony doors to clear any smoke. Fire Brigade call outs are currently in excess of $1,100.00 and are the responsibility of the guest whose name appears on the Guest Registration Form.

Breakages

We understand that breakages do happen. We ask that all breakages be reported to Reception. Charges may apply.

Emergency

For emergency services dial, 0 for an outside line - then 000 for Ambulance, Fire or Police. To contact the building manager, call 9 for Reception 24 hours.

Smoking

All apartments are non smoking. Please do not smoke indoors, or a $250 cleaning and deodorising fee will be charged.

Queensland Government regulations regarding smoking do not allow smoking in any of the common areas of the building i.e. no smoking in the foyer, lift, car park, pool or garden. Smoking is only permitted on the apartment balconies, please consider other guests before lighting up.

Messages & Mail

All mail and messages are held at Reception for collection. Voicemail is available on your unit telephone. Dial 300 to access.

Visitors

Please ensure you have informed your visitors of your unit number if they wish to call on you outside office hours.

There is an intercom system outside Reception that they can contact you on upon arrival. Please press the unit number followed by the bell symbol.

Body Corporate By-Laws

Xanadu Main Beach apartments are individually owned and managed under a body corporate structure. By-laws are set for the comfort and enjoyment of residents and guests and must be adhered to at all times.

Typical by laws that may affect your stay are:

Noise levels as to not disturb other residents
Smoking is not permitted within the apartments
Refuse not to be placed on balconies or stairwells
No laundry or towels to be hung over balcony railings
Children below the age of 15 years are not permitted to use the gymnasium
No hard ball games on lawns

Doctor & Hospital

Need a doctor during your stay?

National Home Doctor Service 137 425
Tedder Ave Medical Practice 5532 8272

Gold Coast University Hospital - 1 Hospital Blvd, SouthportT: 1300 7 44 284

Bikes & Skateboards

For safety reasons, bikes, skateboards, scooters or roller-blades are not to be used within the resort building or car park at anytime

Cleaning

Your unit will be serviced for stays eight nights or more. All units are fully equipped with laundry facilities.

Should you require a daily service or fresh linen, this can be provided for an additional fee.

Dry Cleaning

All dry cleaning requirements can be arranged through Reception. This service is available daily Monday to Friday.

Keys

You need to use your swipe fob to gain entry to the building, common areas, car park and lifts.

Use your room key to enter your unit and the second key is used to access the gas Barbeques. Please note: if keys are lost, please contact Reception so a replacement can be arranged. A replacement charge of $99.00 (incl. GST) will apply to lost keys. If an after hours call out is required, a further fee will apply.

Lost Property

Xanadu Main Beach shall not be responsible through any cause whatsoever for any loss or damage to the property of any person at the resort. Lost property will only be held at the resort for a period of one month.

Maintenance

Please report all maintenance issues or other irregularities to Reception immediately when discovered. We will have them remedied as soon as possible.

Noise

Please be mindful of other guests staying in the resort. When returning to your unit late at night please keep the noise to a minimum.

Pets

Due to 'Health Authority Regulations' and 'Body Corporate By-Laws', pets are not permitted on the premises.

Reception Hours

Reception is open seven days a week.

Monday to Friday 8.30am to 5pm
Saturday & Sunday 8.30am to 2pm.

Accounts

On your arrival we require payment for the balance of any remaining accommodation charges.

On your arrival we require payment for the balance of any remaining accommodation charges. We also require some form of security (e.g. your credit card details or a cash bond) to cover any further room charges. Should you require an early checkout please advise Reception. We request any outstanding charges to be settled on the day prior to your day of departure.